imus is frequently requested to author white papers that range from technology overviews to management reports encompassing all aspects of KBS.

Our white papers can be obtained by emailing us with your request.

Client Centric Portals : a way forward - Clients will always want a better, more effective and efficient service. But what are the benefits that will be expected from the services that are being provided? This short paper addresses the need of identifying, realising and  visualising the consolidation of on-line services within  a law firm

How Taxing can Taxonomies be? - How did the concept of Taxonomy come about? Created by a Swede to help Darwin to easily place and cross reference botanical speicies, little did he realise that 150 years later it would start challenging law firms across the world, and their technically centric business development.

Managed Hosted solutions shaping the future of IT Strategy - One common factor for organisations operating in an ever changing environment is a healthy bottom line figure which makes it paramount to ensure their adopted strategy will lead them towards both financial and market success. This paper addresses the option of Hosted Solutions.

Can you really ignore CRM? - It is unfortunate that Customer Relationship Management (CRM) has been another victim of failed “must have technology” projects within various industries. Considering their business, can law firms afford to ignore CRM as part of their development strategy?

Knowledge Management in the Legal Industry - This paper presents an appropriate depth to the changes that have affected the legal industry and the role that technology has played. In particular the effects of Knowledge Based Solution such as Knowledge Management are evaluated. The paper will further expand on why and how KM may be best utilized within Law Firms.

Internet Security - The number of threats to both individual and organisation on the Internet are comprehensive. Theoretically, unless your company is particularly high profile the risk to your organisation is relatively small, however, if you intend to take your on-line presence seriously, even a small risk is not one that is commercially acceptable. This papers outlines the threats  to all parts of your organisation

Customer Relationship Management - CRM can be used to differentiate your organisation from your competition. This paper focuses on the application of CRM to an organisation whilst addressing issues such as technology, processes and implementation

Critical Success Factors - Numerous case studies and white papers have been published all identifying the Critical Success Factors you need in order to succeed with web e-business. This short paper intends to amalgamate these authors and imus’s experience in a succinct way in order to highlight the more critical aspects needed to thrive electronically in 2002.

Supplier Management Strategy - The purpose of this article is to highlight some of the major considerations when choosing an IT solution. The scope of this article cannot address every potential issue or risk in the management of suppliers. Its intention is to introduce some of the issues that need to be considered before, during and after a purchasing decision has been made.

An Overview of Disaster Recovery- The initial step in planning for a realistic Disaster Recovery process is to consider all the potential types of impact regardless of their scale. This paper will primarily concentrate on the technology aspects of Disaster Recovery and act as a guideline.